services or complete systems originate from a single source.”

 

“The Siemens Industry Sector will now comprise the Industry Automation Division (IA) and Drive Technologies (DT usadream.xyz ), incorporating Industry Solutions. Customer Services will form a separate division and address the technology based services for industrial customers,” he continues.

But what will the reorganisation mean for the service arena? “Siemens will continue to forge ahead with its service and retrofitting business, since this market offers high growth potential. This is true for the more product-orientated service activities: the prod newshut.org uct and lifecycle services (LS) as well as IA and DT. However, it also applies to value added services (VS) which include consulting, remote condition monitoring, condition based maintenance and energy efficiency programs,” Russwurm explains.

The re-organisation of the Industry Sector also answers the call of the market for an end-to-end offering from a single source. “We will be able to offer vertical market customers individual products and specific partial solutions to complete our services and sys newspapersmagazine.com tem integration,” he adds. In this way, Siemens will have the agility to adapt its offering to create the ideal fit for each customers’ individual strategy – without the need for cross divisional co-ordination processes.

The benefits of the process operate on two levels. “From a Siemens perspective, co-ordination efforts will be greatly reduced. In addition, customers will profit from fewer interfaces, creating added value to Siemens’ offering and increased customer loyalty,” Russwurm maintains. “It’s an end-to-end approach, which outlines clear responsibilities for supporting customers. Individual products or services or complete systems originate from a single source.”

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