gy – without the need for cross divisional co-ordination pro
“The Siemens Industry
Sector will now comprise the Industry Automation Division (IA) and Drive
Technolo
newsvilla.org gies (DT), incorporating Industry Solutions. Customer Services will
form a separate division and address the technology based services for
industrial customers,” he continues.
But what will the
reorganisation mean for the service arena? “Siemens will continue to forge
ahead with its service and retrofitting business, since this market offers high
growth potential. This is true for the more product-orientated service
activitie
onnp.org : the product and lifecycle services (LS) as well as IA and DT.
However, it also applies to value added services (VS) which include consulting,
remote condition monitoring, condition based maintenance and energy efficiency
programs,” Russwurm explains.
The re-organisation of
the Industry Sector also answers the call of the market for an end-to-end
offering from a single source. “We will be able to offer vertical market
customers indi
panifol.comvidual products and specific partial solutions to complete our
services and system integration,” he adds. In this way, Siemens will have the
agility to adapt its offering to create the ideal fit for each customers’
indal strategy – without the need for cross divisional co-ordination
processes.
The benefits of the
process operate on two levels. “From a Siemens perspective, co-ordination
efforts will be greatly reduced. In addition, customers will profit from fewer
interfaces, creating added value to Siemens’ offering and increased customer
loyalty,” Russwurm maintains. “It’s an end-to-end approach, which outlines
clear responsibilities for supporting customers. Individual products or
services or complete systems originate from a single source.”
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